FAQ

1) How to change my account password?


  • a) Go to Atomy website, select the country and click on “Login”.
  • b) Under “My Office” -> click on “Edit My Account” located at the right of the screen
  • c) Click on the “Change password” button to set a new password.



2) How to purchase Atomy products?


  • a) Go to Atomy website, select the country and click on “Login”.
  • b) Under “Shopping Mall”, select the product categories.
  • c) Under the product page, click on “Buy Now” to checkout for payment immediately or,
  • d) Select “Shopping Cart” to continue shopping for other products.
  • e) Click on the “Shopping Cart” on the top right hand of the screen to checkout for payment.



3) How to register people under the right group?


A visual guide from Atomy USA
  • a) Go to Atomy website, select the country and click on “Join Us”.
  • b) Accept the member agreement, and fill out the new member particulars.
  • c) Under sponsor designation, enter your member ID for the first right group placement.
  • d) Check the placement, assign the learning center, and click “Done” to generate the new member account ID and password.



4) How to retrieve members' ID information under the left and right group?


  • a) Go to Atomy website, select the country and click on “Login”.
  • b) Under “My Office” -> click on “Lineage” located at the right of the screen
  • c) Click on “Search”, and it will list down the members’ ID under the left and right group.
  • *Do note that it only shows up to 100 levels at a time.
    • – To view the next 100 levels, scroll to the bottom of the screen and double click the member name, and it will display the “selected” member’s 100 levels.



5) How to know the account type, whether it is a consumer or business account?


  • a) Go to Atomy website, select the country and click on “Login”.
  • b) Click on “My Office” -> there will be an indication of the account type under the member ID.


  • *Do note that the “Consumer” account is only available to members in Singapore, Malaysia, and Australia.



6) How to accumulate left and right group points?


Following are the prerequisites to accumulate the left and right group PV points:

  • a) For members in Singapore, Malaysia, and Australia, the account needs to be upgraded from “Consumer” to “Agent / Distributor”.
  • b) The account needs to purchase more than 10k PV of products.



7) How to upgrade account type to 'Agent / Distributor'?


By default, all countries’ account type is ‘Agent / Distributor’ except Singapore, Malaysia and Australia.

  • a) For members in Singapore, please download and email the signed request form to the SG office at sg.atomy@atomy.com.sg.
  • b) For members in Malaysia, please download, take a picture of the signed request form, and upload the file to www.atomy.kr/m/mload_my.
  • c) For members in Australia, please update the “Sole Trader ABN/NZBN” detail at “My Office” -> “Edit MyAccount” -> “ABN / NZBN / IRD update”.
  • * The verification process will take about 2 to 3 working days.



8) What are the steps to prepare before receiving a commission?

Below are the things to prepare in order to receive commission:

  • – Update your bank account details at “My Office” -> “Edit My Account” page.
  • – For members in Singapore, Malaysia, and Australia, please ensure you have upgraded your account type to “Agent / Distributor”.
  • – For members in the USA, please submit the W-9 form online at “My Office” > “My Account” > “Commission Request Form (W-9)” page for processing.